Purchase conditions custom

Version valid from January 1, 2021

1. General

1.1.  These purchase conditions describe the order process for the delivery of TD sportswear custom apparel.

1.2.  The purchase conditions do not replace the General Terms and Conditions of TD sportswear.

2. Order process for customers

The order process for sportswear generally consists of the following steps: Step 1, Approve the price proposal.
Step 2, Design proces of the apparel.
Step 3, Determine the correct sizes.
Step 4, Order Confirmation + 50% Deposit payment + start of production.
Step 5, Delivery of the apparel + 50% final payment.

3. Choose + price proposal (step 1)

3.1.  After approval of the price proposal, we start with a short intake.

3.2 Giving approval means that you indicate that you wish to cooperate with TD. From that moment on, we will start to design your apparel. The quantities can be changed at any time after approval.

3.3.  You will receive 2 emails after approval. The first email contains questions about your wishes regarding the design. The second email contains an explanation of how to determine your sizes.  

4. Design the clothing (step 2)

4.1.  TD sportswear makes a full custom made outfit. Costs € 75.00 ex VAT. There are no design costs when you order for more than € 500 ex VAT.

4.2.  Examples of logos and possible designs are provided by the customer via email to the designer in EPS or AI format.

4.3.  Colors should preferably be delivered in Pantone C with CMYK code as an alternative. The sublimation of the apparel is done with Pantone colors.

4.4. Every product has the TD sportswear logo printed on it.

4.5.  Our designer makes the first design after consultation with the customer.

4.6.  When the design is ready, the customer will receive a PDF file of the design. The customer can pass on changes to the design until he or she is satisfied. The approval of the design happens by sending an email to the designer.

4.7.  If the customer decides not to place an order after the design, these design costs will automatically be charged.

5. Digital proof and / or sample (optional)

5.1.  Each customer receives a test print by email. This removes any errors from the order. A customer agrees and after that no claim can be made for minor design and color deviations.

5.2.  It is possible to order a real life product as a sample. The sample is made with the customer design. Delivery time is approx. 3 weeks.

5.4.  If no sample is ordered, the customer cannot claim minor design and color deviations of the clothing compared to the proof.

6. Determine correct clothing sizes. (step 3)

6.1.  To determine the correct sizes for custom apparel, use the size chart on our website or our fitting sets.

6.2.  Fitting sets are available in men and women sizes.

6.3.  The fitting sets will be sent by us free of charge to the location specified by the customer at the intake.

6.4.  The customer may use the set for a maximum of one week, unless otherwise agreed.

6.5.  The customer returns the fitting set at his/her own expense to TD sportswear, Concourslaan 79, 8252 GH Dronten.

6.6.  When using the size chart, we give a 100% fitting guarantee. If an item doesn’t fit and the customer can show that the measurement and advice were correct. TD delivers a new product to the customer for free.

7. Order confirmation (step 4)

7.1.  After completing the design, determining the correct sizes and possibly assessing the samples, we create the order form with an overview of the order (products, quantities, sizes).

7.2.  The customer will receive an invoice with a down payment of 50% of the total order amount, together with the final order form and the final design for checking.

7.3.  After receipt of the payment or proof of payment, the order is final and production of the order is started.

8. Delivery of the apparel (step 5)

8.1.  The standard delivery time is approximately 3 (three) to 5 (five) weeks. The delivery time applies from the moment that the down payment of the order is received on our bank account.

8.2.  A shorter delivery time can be agreed in mutual consultation. Additional costs will be charged for this

8.3.  The stated delivery times are indicative and no rights can be derived from this, unless otherwise agreed in writing. In this case, the customer is therefore also not entitled to a refund. There is a possibility that delays will arise during the production process due to, for example, a production error, errors in the design with logos and / or colors, etc. As a result, it may occur that the delivery will be longer than the standard delivery time.

8.4.  For every delivery in the Netherlands, standard shipping costs are € 14.45. Different rates can be charged for abroad.

8.5.  In the event that the apparel has to be sent to multiple addresses, the total shipping costs will be charged.

8.6.  The customer will receive a notification via email + track & amp; trace code, as soon as the apparel is shipped to the customer. Usually, the apparel is delivered the next day to the specified delivery address. Different delivery times apply for abroad.

8.7.  In the event that the apparel cannot be delivered to the delivery address specified by the customer, any additional costs for shipping will be borne by the customer.

8.8.  Approximately 2 days after delivery of the apparel, the customer will receive an invoice for the remaining amount (50%) of the total order.

9. Payment terms & amp; Invoicing

9.1. All amounts mentioned in these purchase conditions are exclusive of VAT. 9.2. TD sportswear uses a standard payment term of 7 days.

10. Repeat orders

10.1.  The customer can request a repeat order of apparel by email to [email protected]

10.2.  For reordering products for which a design has already been made, no design and set-up costs will be charged.

10.3.  There is no minimum quantity for reordering.

10.4.  The same delivery times and shipping costs apply to repeat orders.

10.5.  For repeat orders the full costs will be invoiced in advance.